November 23, 2016

Message in a Bottle | Blog

RSS Pharmacy | Business | Life | Optimism

  • Cannabis, what’s next for Pharmacy? | Do you have a coherent strategy? October 23, 2018
    Non-medical cannabis became legal in Canada as of October 17, 2018. Cannabis can be used for medical or non-medical purposes. People may choose to use cannabis for its therapeutic effects. But it can also harm your health.  I’ve heard both sides from practicing Pharmacists and Doctors. Both situations are true. Cannabis affects everyone differently. Before […]
  • Retail Pharmacy’s street fight in an online age September 24, 2018
    We’ve seen remarkable change in our lifetimes, but what we’re experiencing now is different. It’s not just evolutionary change; it’s transformative change that requires us to alter our patterns of behaviour and learn new skills. Just having a nice store with nice products and services in a good location isn’t enough anymore.   Patients are […]
  • Tips to become more customer focused August 20, 2018
    Patient services are about applied health benefits, not just features. A feature is what something is and a benefit is what something does. Patients always seek to fulfill some intention beyond just a pill. While pharmacists often focus on the effects of disease and medication, patients focus mainly on the outcomes. In other words, they […]
  • Get with the Pharmacy business program June 20, 2018
    The old saying “nothing remains constant except change itself” must have been written by someone well-versed in the day-to-day operations of retail pharmacy.   We must adapt and grow with every change we encounter. For me the pace of change is staggering. The nature of this business is changing so quickly that you need to […]
  • 3 tips to help introduce a new patient service April 18, 2018
    For many pharmacists, the process of launching a new patient service begins with the lightbulb moment when they conceive of a breakthrough idea. Very often, they are so passionate about the idea that they believe its merits will be self-evident to prospective customers and patients—that the innovation is so obviously superior it will sell itself. […]