November 23, 2016

Message in a Bottle | Blog

RSS Pharmacy | Business | Life | Optimism

  • What keeps customers coming back to your pharmacy? October 23, 2021
    By Gerry Spitzner The biggest challenge of every retail pharmacy business in today’s hyper-competitive market is finding the right formula to attract customers and keep them. Many businesses believe that the key to success is customer service satisfaction. But just satisfying customers doesn’t cut it anymore. Satisfied is somewhere just slightly above unsatisfied, but far […]
  • Are you meeting your pharmacy staffing needs? August 1, 2021
    By Gerry Spitzner Increased competition drives the need for top talent to deliver outstanding customer experience Recently there have been multiple reports about solid growth in store count and sales in all retail sectors including pharmacy. These are solid, steady results, and many retailers report being on, or even above plan. Solid performance for retailers […]
  • 5 in-store technologies to drive sales and improve customer experience February 3, 2021
      By Gerry Spitzner In-store technology is helping pharmacy retailers drive sales and improve the customer experience It’s often hard these days to keep up with the speed at which technologies are developed. In fact, it can be down right mind-boggling. And for smaller, independent retailers with fewer resources to draw from than their larger […]
  • It’s time to think beyond the pill December 22, 2020
    By Gerry Spitzner 2020 brought exponential change to the world of retail pharmacy (and not all of it Covid-related). So, what will things look like as we’re getting on with our new world? No one knows for sure. However, one thing for sure is that it’s evident there’s been a major shift in the public’s […]
  • 3 business-related questions you need to ask yourself October 29, 2020
    By Gerry Spitzner Gerry Spitzner helps pharmacists and healthcare practitioners to develop winning business management strategies for their practice The old saying “nothing remains constant except change itself” must have been written by someone well-versed in the day-to-day operations of retail pharmacy. We must adapt and grow with every change we encounter. For me the […]